Sferaa Terms of Service

1. Who we are

Sferaa provides AI-powered receptionist, scheduling, and communication services (“Services”) to businesses. By using sferaa.com or engaging our Services, you agree to these terms.

2. Services

We configure and manage AI communication tools on your behalf. Specific deliverables, fees, and timelines are set out in your service agreement or order. AI-generated responses are automated; while we design and test them carefully, you acknowledge that automated systems may occasionally produce errors, and Sferaa’s liability is limited as described below.

3. Your responsibilities

You agree to provide accurate business information, to use the Services lawfully — including compliance with telemarketing and text-messaging laws (TCPA, A2P 10DLC) for any campaigns run at your direction — and to obtain any consents required from your own customers.

4. Fees

Fees are as quoted in your order (e.g., setup fee plus monthly subscription). Monthly fees are billed in advance and are non-refundable once the service period has begun. Usage-based charges (call minutes, SMS) may apply as disclosed. We may update pricing with 30 days’ notice; founding-client pricing remains locked for as long as the subscription remains active and in good standing.

5. Term & cancellation

Unless your order says otherwise, services are month-to-month after any initial commitment period and may be cancelled with 30 days’ written notice.

6. Intellectual property

We retain ownership of our tools, configurations, and know-how; you retain ownership of your business data. On termination, we will export your contact data on request.

7. Disclaimers & limitation of liability

Services are provided “as is.” To the maximum extent permitted by law, Sferaa’s total liability for any claim is limited to the fees you paid in the three months preceding the claim, and Sferaa is not liable for indirect, incidental, or consequential damages, including lost profits or missed business opportunities arising from missed or mishandled communications.

8. Governing law

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules.

9. SMS / text-messaging terms

By submitting a form with the SMS consent checkbox checked, or by texting us first, you consent to receive text messages from Sferaa. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how SMS opt-in data is handled.

10. Contact

Questions: marta@sferaa.com.